BRB Property Solutions aims to deliver a professional, transparent, and responsive service. Complaints are handled fairly, promptly, and objectively.
Complaints should be submitted in writing via email or letter and include sufficient detail to allow investigation.
All complaints are acknowledged and investigated internally. Where appropriate, a written response will be issued outlining findings and any remedial action.
If a complaint cannot be resolved internally, complainants may escalate the matter to our independent redress provider:
Property Redress Scheme (PRS)
www.theprs.co.uk
This procedure is reviewed periodically to ensure compliance with regulatory requirements and best practice.